Exchange
Need a different size? We'll help you arrange an exchange.
The manager will check the availability of the required size and, if it is available, will reserve it for the time of your item's return.
We'll help you choose the perfect model for you
We will respond within 10-15 minutes
Buy in installments
By clicking the "Submit" button, I consent to the processing of my personal data and accept the terms of the agreement.
CHOOSE THE SIZE
Leave your name and contact phone number - a manager will contact you and help you choose the right size based on the selected model
Exchange and return
Is the size or style wrong? Choose whether you want to exchange the size or return the item.
01
Submit an application
Leave your contact information and indicate the size you need.
02
Send the product
Return shipping to SESSO is paid by the buyer.
03
We will check the product
Upon receipt, we will check the condition, presentation and completeness.
04
We will send a new size
If the exchange conditions are met, the buyer pays for shipping of the new item.
Return
If the model does not suit you, you can return the purchase.
Complete the return form and send the item via your preferred delivery service. Upon receipt, we will inspect the item and arrange further steps.
01
Fill out the application
Enter your purchase details, contact information, and payment method—everything is completed online.
02
Send the product
Choose a convenient service. Return shipping is the buyer's responsibility.
03
We will check the return
We will check the condition, presentation and completeness of the product.
04
We'll return the money
After checking the return, we will process the refund within the time period established by law.
Sending
Where to send
SDEK
You can send your return via SDEK or choose another convenient delivery service.
Address
Krasnoyarsk, Alekseeva St., 39,
SESSO store
SESSO store
Ozon
If you prefer to send your return via Ozon delivery, please use the address below.
Address
Krasnoyarsk, Aviatorov St., 41
We recommend contacting our manager before shipping. We will provide the recipient's current details. You don't have to return your order via the same delivery service.
Return shippingWhen exchanging or returning goods of proper quality, the buyer pays for it.
New sizeWhen exchanging a new product from SESSO, the buyer is also responsible for the delivery.
Costis calculated by the carrier at the current rate and depends on the city and method of delivery.
International returns
Please contact a SESSO manager before shipping. We will provide you with up-to-date information for receiving your package.
All costs for return international shipping of goods of proper quality are paid by the buyer.
What may be included in the expenses
International shipping, customs duties and fees, brokerage and service fees, and other carrier or customs charges.
Their size depends on the country and current tariffs, so a uniform price is not set in advance.
Delivery timedepends on the country, carrier and customs clearance.
Before shipping,please ensure you obtain up-to-date international return information from SESSO.
Funds creditingAfter the transaction is completed, the technical timeframe may depend on the bank or payment system.
When will the money be returned?
After receiving the goods, we will check its condition, presentation and completeness.
Funds are refunded within the timeframe established by law—no later than 10 days from the date the refund request was submitted. After the transaction is processed by SESSO, the bank or payment service may require additional time to reflect the credit.
Before sending
What is important to preserve
Try the product on carefully before making a final decision and do not use it.
Marketable appearanceTo return a product of proper quality, its marketable appearance and consumer properties must be preserved.
Tags and labelsWe recommend that you do not remove any branded tags and labels until you have made your final purchase decision.
CompletenessPlease keep the delivery set and, if possible, the original packaging until you have finished trying on the item.
If there is something wrong with the product
Found a defect?
Don't treat this as a regular return of a quality product. Contact a SESSO manager, briefly describe the situation, and, if necessary, attach photos or a video. We'll advise you on the next steps.
Briefly about the main thing
Questions and Answers
Submit an exchange request. A manager will check the availability of the required size and, if so, reserve it for the time it takes to return your item.
We can confirm the availability of the required model and size, offer a different model, or process a return if other options are not suitable.
When exchanging or returning a quality item, the buyer is responsible for return shipping costs. In the case of an exchange, the buyer is also responsible for shipping the new item to the buyer.
No. You can choose a convenient delivery service. We recommend obtaining up-to-date recipient information from the manager before shipping.
After we receive the returned product and check its condition, presentation and completeness.
Yes, the process varies by country and carrier. Please contact SESSO before shipping internationally. Return shipping costs, customs fees, and any other charges are the responsibility of the buyer.
Contact a SESSO manager, briefly describe the situation, and, if necessary, attach a photo or video. This request is processed separately from a standard return of a product of proper quality.
Still have a question?
Choose a convenient way to contact us—a SESSO manager will advise you on the best course of action in your situation.
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